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Is the "New Normal" Leaving Mediation Behind?

Updated: Feb 11, 2023

I was asked if mediation will continue to have a place in the "new normal." The COVID-19 pandemic accelerated the shift towards virtual and remote processes, and mediation was no exception. Remote mediation has become increasingly common as a means of resolving disputes while minimizing in-person contact. Mediation provides a flexible and efficient way to resolve conflicts, and its adaptability to remote processes made it well-suited for the "new normal" created by the pandemic.


Now, as the pandemic begins its fourth year and reaches what the WHO calls a "critical juncture," mediation may be even more relevant and important as a tool for resolving disputes in a continually virtual and socially distant world. With the rise of remote communication technology, mediation has allowed parties to resolve disputes remotely, either online or by phone, offering an adaptable and cost-effective way to settle disputes in a changing society. It is an ideal solution for resolving issues.


Mediation has many benefits, including the fact that it is often faster, less expensive, and less adversarial than traditional legal processes. It provides the parties with the opportunity to reach a mutually acceptable agreement while maintaining control over the outcome of the dispute.


So, my answer is a resounding "Yes!" Mediation will continue to play a valuable role in resolving disputes and promoting cooperation and understanding in the "new normal."


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