Mediation is often about thinking-outside-the-box - creative thinking - to guide the parties to resolution. This up-coming presentation...

For many people, conflict resolution is a daunting task. When faced with a dispute, it can be difficult to know how to navigate the...

Active listening - not planning what to reply while the other person speaks, but genuinely listening to their words - is a key ingredient...

Here is an interesting article concerning conflict in the boardroom. The author delves pretty deep and gives a thorough overview on the...

A Harvard psychologist's advice on how to argue when you know you're right. Click this link to view: https://www.businessinsider.com/psyc...